Privacy policy

PRIVACY POLICY

Last updated: 3 September 2026

This Privacy Policy explains how Just Another Idea collects, uses, stores and shares personal information when you visit our website, place an order, create or use a customer account, contact us, subscribe to marketing, or otherwise interact with our business.

We take privacy seriously and aim to collect only the information we reasonably need to run our business, fulfil orders and provide our services.

1. Who We Are

This website is operated by Just Another Idea.

Business address:
Just Another Idea
Cherwell Business Village
Southam Road
Banbury
Oxfordshire
OX16 2SP
United Kingdom

Email: justanotherideagb@gmail.com
Website: www.justanotheridea.co.uk

For the purposes of applicable UK data protection law, Just Another Idea is responsible for deciding how and why the personal information described in this policy is used.

2. Personal Information We May Collect

The information we collect depends on how you interact with us and may include:

  • Contact and delivery information, such as your name, email address, telephone number where supplied, billing address and delivery address.

  • Order and transaction information, such as products ordered, order history, payment status, delivery information, returns, refunds and related correspondence.

  • Payment information. Payments are handled by Shopify and the payment providers available at checkout. We do not receive or store your full payment-card details ourselves.

  • Customer account information, such as account details, preferences and information needed to manage your account or subscriptions.

  • Personalisation information, such as names, wording, dates, photographs, images or other content you choose to provide for a personalised or custom-made product.

  • Communications, including emails, contact-form messages and information you provide when asking us for help or making an enquiry.

  • Marketing preferences, including whether you have chosen to receive promotional communications from us.

  • Reviews and feedback that you choose to provide.

  • Technical and usage information, such as IP address, browser, device information, pages viewed, website interactions and information collected through cookies or similar technologies.

3. Children's Information and Personalised Products

Some of our products are designed for children or teenagers, but purchases and customer accounts should be made or managed by an adult where required.

For personalised products, an adult customer may choose to provide a child's name, photograph, wording or other information needed to create the product. We use that information to make and fulfil the order, provide customer support and deal with any genuine issue relating to the order.

Please only provide personal information about another person, including a child, where you have the right or appropriate permission to do so.

We do not use a child's personalisation information for unrelated marketing without an appropriate lawful basis and permission where required.

4. Health, SEN, Neurodiversity and Other Sensitive Information

Because we sell SEN, neurodiversity and wellbeing-related products, customers sometimes choose to tell us about a person's needs or circumstances when asking for advice about a product or requesting a custom item.

Please do not send medical records, detailed diagnoses or other sensitive information unless it is genuinely necessary for your request.

If you voluntarily provide information that is treated as sensitive or special category data under data protection law, we will only use it where permitted by law and, where necessary, with your explicit consent or another appropriate legal condition.

We will not use that information for unrelated marketing.

5. Where We Get Personal Information From

We may receive personal information directly from you when you order, create an account, contact us, complete a form, leave a review or subscribe to marketing.

We may also receive information automatically when you use our website through cookies and similar technologies, from Shopify and service providers that help us operate our store, and from social media or marketing platforms where you interact with us through those services.

6. How and Why We Use Personal Information

Under UK data protection law, we need a lawful basis for using personal information. The basis we rely on depends on what we are doing.

Contract: We use information where it is necessary to take steps at your request or fulfil our contract with you, including processing orders, creating personalised products, supplying digital products, managing subscriptions, arranging delivery, handling returns and providing order-related support.

Legal obligations: We may use and retain information where necessary to comply with tax, accounting, consumer-protection, fraud-prevention or other legal requirements.

Legitimate interests: We may use information where reasonably necessary for running and protecting our business, including improving our services, responding to enquiries, preventing fraud and misuse, maintaining website security, keeping appropriate business records and establishing, exercising or defending legal claims. We consider the impact on your privacy before relying on this basis.

Consent: We rely on consent where the law requires it, for example for certain marketing activities, non-essential cookies or particular uses of sensitive information. You can withdraw consent at any time, although this does not make earlier processing unlawful.

7. Orders, Personalisation and Customer Service

We use the information you provide to process and fulfil your order, communicate with you, make or personalise products, provide digital content, arrange delivery, manage subscriptions and resolve order problems.

If you send photographs, images or other files for a custom order, we use them for the purpose for which they were supplied and for reasonable order administration and support.

8. Marketing

We may send marketing emails or other promotional communications where you have consented or where another lawful basis permits us to do so.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting us at justanotherideagb@gmail.com.

Unsubscribing from marketing does not stop essential service messages about an order, account, payment, subscription or customer-service request.

9. Cookies, Analytics and Similar Technologies

Our website uses cookies and similar technologies. Some are necessary for the website, checkout, security and customer-account features to work properly. Others may be used for analytics, preferences or advertising.

Where UK law requires consent for non-essential cookies or similar technologies, they should not be used until the required consent has been obtained.

You can use the cookie banner or privacy controls provided on our website to manage available choices.

Third-party services integrated with our website may also use cookies or similar technologies in accordance with their own privacy information and the permissions available to them.

10. Who We Share Personal Information With

We do not sell customer lists.

We may share personal information where reasonably necessary with Shopify, payment providers, delivery and courier providers, printing or fulfilment providers where used, IT and website service providers, marketing or analytics providers where legally permitted, professional advisers and authorities where required.

Information may also need to be shared in connection with a genuine sale or restructuring of the business, subject to appropriate legal and confidentiality requirements.

11. Shopify and Shopify Network Intelligence

Our store is hosted by Shopify. Shopify processes information needed to provide our website, checkout, payments, customer accounts, fraud prevention and other ecommerce services.

We currently use Shopify Network Intelligence. This means Shopify may securely use information about customer interactions with our store together with information from interactions with Shopify and other Shopify merchants to provide and improve services, including fraud prevention, analytics, personalisation and advertising-related services where legally permitted.

Information may therefore be shared with Shopify and relevant service providers, including providers located outside the United Kingdom, subject to appropriate legal safeguards where required.

Where consent is required for non-essential cookies, advertising or similar technologies, customers can make or change their choices using the cookie and privacy controls available on our website.

You can read Shopify's Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy/consumers

You can also use the Shopify Privacy Portal to learn about and exercise certain privacy rights relating to Shopify's processing of your information:
https://privacy.shopify.com/

12. International Transfers

Some service providers we use, including Shopify and technology providers, may process information outside the United Kingdom.

Where personal information is transferred internationally and UK data protection law requires safeguards, we rely on an applicable UK adequacy arrangement or another approved safeguard, such as appropriate contractual protections.

13. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, consumer-protection, fraud-prevention or dispute-resolution requirements.

Order and transaction records may be kept for the period required for business and legal records.

Customer-service correspondence may be kept while an issue is active and for a reasonable period afterwards where needed.

Personalisation files, photographs and custom content are kept only as long as reasonably needed to create, support and administer the order unless a longer period is genuinely required.

Marketing information is kept until you unsubscribe, withdraw consent where applicable, or it is no longer reasonably required.

When information is no longer needed, we will delete, anonymise or securely dispose of it where reasonably possible and appropriate.

14. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No online system can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through ordinary email or contact forms.

15. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

  • Ask for access to personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete information in certain circumstances.

  • Ask us to restrict how information is used in certain circumstances.

  • Object to certain processing based on legitimate interests.

  • Object to direct marketing at any time.

  • Request data portability in certain circumstances.

  • Withdraw consent where processing is based on consent.

These rights are not absolute and exemptions may apply. We may need to verify your identity before acting on a request.

To exercise a privacy right, email justanotherideagb@gmail.com.

16. Automated Decision-Making

We do not ordinarily make decisions about customers using solely automated processing that produces legal or similarly significant effects.

Shopify, payment providers or fraud-prevention providers may use automated systems to assess transactions, security or fraud risks. Their own privacy information explains how they process information for those purposes.

17. Your Privacy Choices and Rights Outside the UK

If you live outside the United Kingdom, local privacy laws may give you additional rights.

Shopify may provide privacy-choice tools for particular countries or regions, including a Your Privacy Choices page where applicable.

Nothing in this policy is intended to remove privacy rights that cannot legally be excluded.

18. Third-Party Links

Our website may contain links to websites or services operated by other organisations.

We are not responsible for their privacy practices, so please read their privacy information before providing personal information to them.

19. Complaints

If you have a concern about how we have handled your personal information, please contact us first at justanotherideagb@gmail.com so we can try to resolve it.

You also have the right to complain to the UK Information Commissioner's Office (ICO). Information about making a complaint is available at ico.org.uk/make-a-complaint/.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

When we make changes, we will publish the updated version on this website and change the date shown at the top.

21. Contact Us

Just Another Idea
Cherwell Business Village
Southam Road
Banbury
Oxfordshire
OX16 2SP
United Kingdom

Email: justanotherideagb@gmail.com