Versand
Shipping & Delivery Policy
We know waiting for an order is the boring bit, so here’s everything you need to know about how we process and send your order.
Turnaround Times
Our turnaround time is the time we need to prepare, make or personalise your order before it is dispatched. It is separate from the delivery time once your parcel is with the courier.
Standard orders: Please allow up to 7 working days for processing before dispatch.
Personalised and custom orders: Please allow up to 14 working days for processing before dispatch.
If an individual product has a different turnaround time, this will be stated on the product listing.
During exceptionally busy periods, launches or seasonal peaks, turnaround times may occasionally be extended. Where this happens, we will make this clear on the website or relevant product listing.
Working days do not include weekends or UK bank holidays.
Delivery Options & Costs
Available delivery options and charges are shown at checkout and can depend on your order, parcel size, weight and delivery destination.
Please check the delivery option you choose before completing your order.
Any delivery estimate shown at checkout is separate from our processing or production turnaround time.
UK Delivery
Once your order has been dispatched, delivery time depends on the service selected at checkout and the carrier handling your parcel.
Unless a delivery service is specifically described as guaranteed, delivery dates are estimates rather than guaranteed arrival dates.
If you need something for a particular date, please allow plenty of time for both our turnaround period and the courier’s delivery time.
Tracking
Where the delivery service used for your order includes tracking, tracking details will be sent to the email address provided at checkout once the parcel has been dispatched.
Not every delivery service is necessarily tracked, so a tracking number may not be available for every order.
International Delivery
We offer international delivery to the destinations made available at checkout.
International delivery can take longer than UK delivery and parcels may be delayed while passing through customs.
Depending on the destination, local import VAT, customs duties, handling charges or other fees may be payable.
Unless checkout specifically states that these charges have been collected in advance, they are normally the responsibility of the recipient and are set by the destination country rather than by us.
Delivery Delays
Once a parcel has been dispatched, delays can occasionally happen because of things outside our direct control, including severe weather, postal or courier disruption, strikes, customs delays or other exceptional events.
If your parcel is taking longer than expected, please contact us and we will help investigate.
Your statutory consumer rights are not affected by courier delays or by anything in this Shipping & Delivery Policy.
Missing or Lost Parcels
If you believe your parcel may be lost or it has not arrived within the expected delivery window, email us at justanotherideagb@gmail.com with your order number.
We may need to allow the carrier’s normal investigation or loss timeframe before a parcel can officially be treated as lost, but we will help you through the process.
Please Check Your Delivery Address
Please make sure your delivery address is complete and correct before placing your order.
If you notice a mistake after ordering, contact us as soon as possible.
We will try to update it where we can, but we cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.
If a parcel is returned to us because the address supplied at checkout was incomplete or incorrect, we may need to charge the reasonable cost of sending it again.
This does not apply where the address error was caused by us.
Our Business Address & Collections
Our business address is a working unit and is not a retail shop or general customer collection point.
Please do not arrive to collect an order unless a collection has been specifically arranged with us.
Digital Products
Digital products do not require shipping.
They are supplied electronically as explained on the individual product listing or order information.
Your Consumer Rights
Nothing in this policy limits your statutory rights under UK consumer law.
Where a different delivery timeframe has not been agreed, goods should be delivered without undue delay and within the timeframe required by law.
Need Help?
If you have a question about an order, delivery or tracking, email:
Please include your order number where possible.